The getDBMirrorData.sas job called by the master_apm_etl.sh and master_acm_etl.sh flows fails under UNIX when the following conditions apply:

• The SAS session executing the getDBMirrorData.sas job is using latin9 encoding.
• The WORK.EAM_ALERT_DEFINITION table has an entry containing the following description:
  Zombies Processes are leftover bits of dead processes that haven't been cleaned up. Indication of a application problem.

In this scenario, the getDBMirrorData.sas job fails with the following error message:

To work around the problem, complete the following steps:

1. Open the alerts.xml file located here: SAS-configuration-directory/Lev1/Web/SASEnvironmentManager/emi-framework/ConfigureFiles/Kits/emi-framework/sasev/alerts.xml.
2. In this file, change haven't to have not.
3. Reload the kit installer step by running ./bin/ev_kit_installer.sh -f -k emi-framework. This forces the installer to reload and replace the alert definitions.
4. Rerun the step that failed and triggered the error. For example, if the step in which you enable Agent-Collected Metric (ACM) failed, then you need to rerun ./emi_init.sh --enable ACM.

Operating System and Release Information